Returns – Refunds Policy
We at Mecklin Crafts have more than 20 years of experience in supplying high-quality wood products globally. We take extreme care in packing and shipment of the product and have the best shipping companies on board to serve you. Hereinafter the company refers to “Mecklin Crafts” and the client refers to the buyer.
We believe in a simple rule, “Any issues can be sorted out by mutual discussion.” We take 100% responsibility for our products and have professional packing and shipping companies working with us. We can provide images and videos of the ordered items before dispatch, allowing clients to check what they are going to receive.
Return Policy
There may still be return issues if:
You Do Not Like the Product
- As liking is personal, we are here to serve you. We can discuss and try to provide a resolution; however, the return charges are to be paid by the client.
- We may or may not accept returns in case of liking issues. This is completely at the company’s discretion.
- For customized orders, we do not accept any returns.
You Received a Damaged/Defective/Wrong Product
- Inform us within 72 hours of receiving the product, and we will provide you with the best possible solution – return, refund, or replacement.
- All you need to do is:
- Contact us at support@ or call/WhatsApp us at +91xxxxxxxxxx or xxxxxxxxxxxxx.
- Send us an image of the concerned product by email or WhatsApp.
- We will analyze the issue, and a customer service representative will contact you to resolve the issue within 24 hours.
We do not accept returns for:
- Used products*/ products that are not in the same condition as received.
- All defective items to be returned or replaced must be unused and in their original condition and original packaging.
- Customized orders are not returnable, unless the issue is for damage/quality.
*Products once used are not returnable (especially temples, as once they are used, they belong to your place).
Refunds
- For order(s) cancelled by the company, refunds will be processed within 24-48 business hours. This time may be longer depending on the customer’s bank refund processing system.
- For damaged returned products, refunds will be processed within 24-48 business hours of receiving the product back at the facility or the provided address. Returned products are subject to inspection, and once the inspection is complete, an email confirmation will be sent to the registered email address of the customer with details of the processed refund.
- For products returned by the customer “at will,” after confirmation from customer service, a service charge may be deducted as mentioned by the customer service representative during the conversation with the customer.
- No returns are accepted after 15 days of receiving the product.
- Products once used are not returnable.
Order Cancellation
- All our furniture orders are customized to the client’s requirements; we do not accept cancellation of orders for liking or personal issues. If the order is cancelled by the client, the advance paid would not be returned.
- Once the order is ready for dispatch, we can hold the material for a maximum period of 30 days in our warehouse at the client’s request. If the order dispatch is further delayed from the client’s end, we charge a demurrage fee based on the order volume on a per-day basis. After 90 days, Mecklin Crafts would not be liable to hold the material; it can either be sold (on sale) and the advance amount can be forfeited as the case may be.
Contact Us
If you have any questions or need assistance, please contact us:
Location: Mecklin crafts pvt ltd
Gokul dham colony near Jay bharat public school
Balpur chilkana road
Saharanpur 247001 (U.P )
India
Contact:+9178178 83345
Email: contact@mecklincrafts.com